FAQS

 

How do I place an order?

All you have to do is click on the product you'd like to purchase, add it to your cart, submit your payment and we will package your order and send it out. Easy as that. Have a problem ordering, shoot us an email and we'll help you resolve the problem ASAP.

 

What are your payment options?

Due to recent regulations with our credit card processor, we are only able to accept charges through PayPal at this time!

Soon you will be able to visit our location and buy Boss CBD in person. For now you can order as much CBD as you need right here from our online store.

 

What is your shipping policy?

Once you submit your order, it will be processed and shipped within 1 to 3 business days (Monday to Friday). Please Note: Holidays or sales can delay processing. Once your order is processed and ready for shipment, you will receive a confirmation email including your tracking information. If there are any extended delays, we will do our best to contact you as soon as possible. We are real people, here to get you the best CBD and the best service you deserve for supporting us.

SHIPPING RATES & TIMES

Shipping Rates for USPS Priority or USPS Priority Express are determined by order weight and shipping destination. These charges are automatically calculated at checkout once your Shipping Address is entered. 

Most USPS Priority packages arrive within 1 to 3 business days after processing*, depending on location. USPS Priority Express guarantees overnight delivery to most U.S. Addresses; however, may deliver within 1 to 2 days. *PLEASE NOTE: This DOES NOT include our regular processing times. Tracking information will be emailed as soon as order is prepared for shipment. Please allow 24 to 48 hours for tracking information to update. 

DOMESTIC & CANADA

We ship all packages via United States Postal Service, which provides nationwide service, including Alaska and Hawaii. Packages are delivered Monday through Saturday. Most Priority Mail packages arrive within 1 to 3 business days. Delivery times are non-guaranteed, and BOSS cannot be held responsible for packages that take longer than the estimated transit time. The vast majority of packages shipped via USPS arrive within the estimated timeframe, but lengthy delays are possible, especially for orders to Alaska and Hawaii. We provide tracking information for all orders, please contact us if you experience any issues or did not receive the automated email. 

All orders shipping to Canada are shipped under USPS Priority Mail International. Packages arrive within 6 to 10 business days and include USPS tracking. 

INTERNATIONAL

We are currently working on setting up international shipping locations! At this time we have Canada, Australia, The Netherlands and United Kingdom approved on our list. If you would like to see if we are able to add your country, please email us at info@bosscrew.com!

Customs & Country Regulations
Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don't ship prohibited products, it is up to you to double check your country's import policies before ordering. BOSS will not be held liable for orders that are seized by your local customs and are unable to be refunded. 

Duties & Taxes
We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

 

Why did my bottle not come with a tin can?

We have recently discontinued the tin cans, as there were too many getting damaged and soon became not practical for shipping. We loved the tins; however, they were just not practical for us as such a small company and paying returns for tins that don’t effect the product.

 

How do I order wholesale?

We are currently in the process of setting up a wholesale program for dealers nationwide. If you would like to be notified once available, please contact us!

 

Any other questions?

For any other questions, please contact us at info@bosscrew.com.